Terms and Conditions

Terms and conditions

Onyxhubseurope.com (online shop) sells products to private persons in the EU area. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT and shipping costs within the European Union.

Contact us

Syndicate bikes
Kelohongankatu 6
33820 Tampere
info@onyxhubseurope.com
+358405147531

Orders

Orders are collected from the online shop selection by adding the products to the shopping cart. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing, and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided at the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.

Payments

Visma Pay (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Paybyway Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Visma Pay: https://www.visma.fi/vismapay/

Payment methods

With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice, or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Siirto, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Contact Visma Pay

Visma Pay, Paybyway Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 8-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland

Canceling an order, defect liability, and reclamations

The customer has the right to cancel an order before the order is dispatched. The cancellation must be done in writing by e-mail to the customer support of the online shop.

The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.

Pre-payment and refunds on custom orders

When placing an order for custom hubs (e.g. hub models that are not in stock), the order is paid in full in advance. If the order is canceled on the part of the buyer, the refunded amount is 75% of the total sum, is refunded.

In other words, 25% part of the total is non-refundable when placing a custom order for one hub or more.

Warranty

Warranty conditions which are given by the manufacturer apply to all products. Refer to the conditions at onyxrp.com/warranty.

In case any problems arise, we will make our best to get the issue solved as quickly as possible to get you back on the bike with the least inconvenience and delay possible (with realistic terms, we can’t come up with spare parts out of thin air after all).