Terms and Conditions

Onyxhubseurope.com (online shop) sells products to private persons in the EU area. We reserve all rights to change the terms and conditions, and the prices. All prices include VAT (value-added tax).

Contact us

Syndicate bikes
Kelohongankatu 6
33820 Tampere


Orders are collected from the online shop selection by adding the products to the shopping cart. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing, and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided at the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.


Visma Pay (Visma Payments Oy, business-id FI24865594) is the payment facilitator of the online shop. Visma Payments Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. 

Visma Pay or Visma Payments Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.  The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.   

Read more about Visma Pay: https://www.visma.fi/vismapay/

Payment methods

With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Fellow Lasku, Fellow Yrityslasku, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.  MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.  

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/  Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. 

Read more from www.jousto.com.  

OP Lasku: A flexible invoice payment method. OP Lasku serves all Finnish banks’ customers. Suitable for online purchases of up to 5000 € with an interest-free payment term of 45 days. The instalment option adds flexibility to purchases. Your purchases are visible in one place so you can easily keep track of them. Invoices are sent to you by email. To use OP Lasku, you must be solvent and over 20 years old. 

More information available at: https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku

B2B purchases

If you want to purchase products for your company, get in touch by email at info@onyxhubseurope.com. Besides the products of interest, please include the following information:

  • Business name
  • Contact person
  • VAT ID
  • Full billing address
  • Full shipping address (if different than the billing address)
  • Phone number
  • Other relevant information

Contact Visma Pay

Visma Payments Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 8-16)
Address: Brahenkatu 4, 53100 Lappeenranta, Finland

Cancelling an order, defect liability, and reclamations

The customer has the right to cancel an order before the order is dispatched. The cancellation must be done in writing by e-mail to the customer support of the online shop. Costs caused by changes made to the order after the payment has been made (e.g. transaction fees etc.) are on customer’s responsibility.

The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.

Pre-payment and refunds on custom orders

When placing an order for custom hubs (e.g. hubs and/or spokes that are not in stock), the order is paid in full in advance. If the order is cancelled on the part of the buyer, the refunded sum will be 80% of the total sum. 

Costs caused by changes made to the order after the payment has been made (e.g. transaction fees etc.), or errors that have taken place during the order process by the customer (e.g. wrong spoke or hub model or other specification) are to be carried by the customer.


Warranty conditions which are given by the manufacturer apply to all products. Refer to the conditions at onyxrp.com/warranty.

In case any problems arise, we will make our best to get the issue solved as quickly as possible to get you back on the bike with the least inconvenience and delay possible (with realistic terms, we can’t come up with spare parts out of thin air after all).